Late & Missed Curbside Pickup Policy

We understand that life happens! If you’re running late or unable to make your original pickup time, please let us know as soon as possible, and we will do our best to accommodate.

However, as a small business, our schedule is carefully planned to ensure every order is made fresh and ready on time. Any disruption in scheduled pickups not only affects us as business owners but also impacts other customers and their orders. Your cooperation helps us maintain a smooth process for everyone.

  • Late Pickups: If you arrive 10 or more minutes late to your scheduled pickup time, your order will be moved to porch pickup. This means your cake will no longer be brought to your car, and you will need to retrieve it from the designated area by the front door.

  • Missed Pickups: If your cake is not picked up within 1 hour of your scheduled time, your order will be canceled without a refund.

We cannot guarantee availability beyond the original pickup time, as all cakes are made fresh and perishable. Clear communication helps us ensure you receive your order in the best condition possible while keeping our operations running smoothly. Thank you for understanding and respecting our time!

Damages & Emergencies

  • Once a cake leaves our shop, we are not responsible for any damage that occurs during transport or after pickup.
  • However, we understand that life happens! If you experience an emergency or a cake-tastrophe, please reach out to us. We’ll do our best to help, whether that means a last-minute fix or offering guidance on how to save your cake.

Refund, Return & Order Change Policy

At Salem Cake Shop, every cake is made fresh and customized just for you! Because of this, we have a no returns, no exchanges, and no refunds policy once an order has been picked up.

Order Cancellations & Refunds

  • All sales are final. However, if you need to cancel your order, we offer a 75% refund as long as you notify us at least 48 hours before your scheduled pickup time.
  • Cancellations made less than 48 hours before pickup are non-refundable, as your cake will already be in progress.

Order Changes

  • If you need to make a change to your order, we ask that you contact us at least 48 hours before your pickup time. We will do our best to accommodate your request, but changes are not guaranteed.
  • Any requests for changes made less than 48 hours before pickup may not be possible, as ingredients and decorations may have already been prepared.

Cake Creation & Photo Updates

We do not provide progress photos or updates during the cake-making process. Each cake is carefully crafted with attention to detail, and our focus is on bringing your vision to life with the highest quality. Rest assured, your cake will be ready for pickup at the scheduled time, beautifully finished and delicious!

Design & Artistic Interpretation

We do our best to bring your vision to life, but all cakes are handmade and may have slight variations from inspiration photos. Colors, textures, and decorations may differ slightly due to ingredients, lighting, and the natural decorating process.

Cake Taste & Quality

We take great pride in creating cakes that are both beautiful and delicious! If you have any concerns about the taste or quality of your cake, please contact us within 24 hours of pickup. While all sales are final, we truly value your feedback and want to understand any issues to ensure the best experience for our customers.

Allergy Disclaimer

Our cakes are made in a home kitchen that processes common allergens, including dairy, eggs, wheat, nuts, and soy. While we take precautions to prevent cross-contamination, we cannot guarantee that any cake is completely allergen-free. If you have a severe allergy of any kind, please don’t eat our cakes.

Thank you for understanding and supporting our small business! If you have any questions about our policy, feel free to reach out.

503-877-9732 | info@salemcakeshop.com